When I think of bad customer service a particular cable TV company that begins with C comes immediately to mind, but so too do a number of other large corporations who seem to think the efficiency of a computer more than makes up for the savings of an hourly worker. Most customers tend to disagree however and that poor customer service costs US companies over $84 billion a year in lost business. Anyone wonder what would happen to the big cable TV companies if there was ever real competition? The folks at Salesforce measured how both good and poor customer service affect the bottom line in this infographic.
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