We all strive to provide good customer service. The days of just having a customer service phone line and waiting for a call is pretty much a thing of the past. Being online and being connected socially is where things are today. 86% of consumers have used social media for customer service purposes and that number is only headed up as we move forward in 2015. The folks at Virtual VIP have put together this infographic on customer service and how important it is for us all to connect socially.
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