Since so many of us value the advice of our peers over clever or not so clever advertising, what is said on social media can make or break a company these days. What is the biggest beef expressed online? Customer Service. We have high expectations no matter where we shop or what we shop for. Those businesses who fail to provide good service soon realize their customers have a lot of other choices out there. The folks at new BrandAnalytics have put together this infographic on how dependent customer loyalty is to the level of service provided.
