It’s often been said, someone who has had a good experience tells a handful of people, while someone who has had a bad experience tells everyone! Remember all the buzz revolving around Amy’s Baking Company and how they came to national prominence during their disastrous appearance on Gordon Ramsey’s Kitchen Nightmares TV show? It all started with poor reviews of the restaurant Amy and her husband Samy operate in Arizona and how they responded to their critics. In the digital age, online reviews are becoming an ever increasing way for us to research businesses and the products and services they sell. Here is an infographic from the folks at zendesk about how we share customer services, both good and bad.
