Poor retail…everyone wants to pay the least they can for every item they buy and more and more often turn to online stores to save. To compete, local retailers slash costs, including salaries and training for their staff, and everyone wonders why service at local establishments is so poor. When you pay someone very little, how can you expect them to care about their job? When we as consumers search the planet to save a couple of extra dollars how can we then complain that the local help knows so very little about customer service when they cannot be paid a decent wage? Retailers in particular are exposed to this predicament. Here is an infographic from Baynote showcasing how engaged various employees are in their jobs.
