Big Surprise…right? Customers care about how you care about them? When we spend our heard earned money we want value for whatever we buy. We want to know the place we choose to spend that money cares about us and not just our money. Turns out customers care just as much how we treat them on social media networks as how we treat them in our stores, offices and practices. The sad statistic here is that over 60% of consumers feel companies do not communicate effectively with them over social media networks.This infographic from Visa show us how we need to improve our communication on social media to make our customers feel more appreciated.
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