If there is anything constant online, it is change. Whether we are talking about the speeds we access information, the number of websites and social media platforms out there, the programming code we use to build and view a site, or just plain what a site looks like, everything is always in
Did you know that 49% of consumers buy a product based on a positive social media post? That's up from 20% from just 3 years ago.In 2013 some 46 million adults will use some sort of mobile coupon to save a few dollars on a purchase. Is your business participating in this
This being the busiest time for most businesses, customer service tends to lessen. This hasn't gone unnoticed by most consumers. The following is an infographic by the folks at Aspect showing how people care about customer service.More importantly, knowing customer service tends to be lousy this time of year gives you the
Here we are in the middle of the holiday shopping season. What do customers want as they make their selections as to where to purchase from? Turns out, the most important thing on everyone's list is good old fashioned customer service. The technology may have changed dramatically over the last 50 or
Here is a look at how Cyber Monday has exploded over the years from $484 million in 2005 to almost $2 billion in online sales in 2012. With all the crowds and hassels of Black Friday, why would anyone want to be a part of that madness? Where will 2013 take online
