The Rolling Stones once sang, Time Waits For No One, and apparently that is very true when Customer Service and Social Media meet. 42% of respondents expect a response on social media within 1 hour and 32% expect that response within 30 minutes. Check out this infographic from the folks at HubShout
The demise of teens on Facebook is a stat it seems every one of our clients have heard. Yet Facebook still commands a 75% penetration among connected teens. Teenagers use a variety of social media sites. 95% of teens have access to the internet and some 81% of them are on one
As 2013 came to a close, a lot of companies measured all that happened during the year, including what happened in social media. The folks at ShareThis came up with this report, showing the huge growth of Pinterest and the decline of email as a sharing medium. [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
Act-On surveyed almost 20,000 marketers to find out what tools they use and what they feel works best for them. While almost 3/4 of marketers were involved in social media, over 2/4 felt email was still their preferred technology as they show in this infographic. What works best for you? [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
