10 Steps To Brilliant Social Customer Service

2016-11-09T10:21:10-07:00

We are often engaged with customers and potential customers as to how to interact online to questions and complaints. Far too many companies busy their heads in the sand when it comes to online complaints and end up regretting not following up, even when the complaint has no merit. The folks at

10 Steps To Brilliant Social Customer Service2016-11-09T10:21:10-07:00

Mobile At Work

2016-11-09T10:21:10-07:00

Years ago working for a major University, I brought my own notebook computer in as my main computer rather than use the slower one provided by them at the time. Out of several thousand employees, I was alone in using my own PC for work. I was able to take my work

Mobile At Work2016-11-09T10:21:10-07:00

The Year Of Customer Experience

2016-11-09T10:21:11-07:00

There was a time when if you wanted phone service, there was only one place to call. For many of us, so many things we wanted in our lives were controlled by one or two companies. Today, we have a panoply of choices for so many things, whether we choose to buy

The Year Of Customer Experience2016-11-09T10:21:11-07:00

How Men & Women Use Social Media & Mobile

2016-11-09T10:21:11-07:00

Needless to say, there are big differences in how men and women think and act. How we use ocial media is no different as demonstrated by this infographic from the folks Finances Online. [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How Men & Women Use Social Media & Mobile2016-11-09T10:21:11-07:00

Data Driven Ecommerce

2016-11-09T10:21:11-07:00

Online sales are big and growing fast. Total online retail sales are expected to reach some $370 billion by 2017, or 25% of all retail sales.  Check out this infographic from the folks at AmeriCommerce about data driven e-commerce. [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Data Driven Ecommerce2016-11-09T10:21:11-07:00
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