How to Handle Customer Complaints

2016-11-09T10:20:46-07:00

With great social media comes great and not so great comments. The complaint letter is virtually dead and the phone call to corporate is lost amongst the auto-attendant computer systems that are the 21st-century version of cruel and unusual punishment for doing business with large corporations. For us small businesses, handling a

How to Handle Customer Complaints2016-11-09T10:20:46-07:00

Data Never Sleeps

2016-11-09T10:20:46-07:00

More and more of our lives exist online. We use the internet to communicate, to learn, to navigate, to explore where to go, what to eat, where to stay, and what to do when we get there. We take and we share. We share our feelings, our politics, our photos, and our

Data Never Sleeps2016-11-09T10:20:46-07:00

How Others See You Online

2016-11-09T10:20:46-07:00

For those who think online doesn't matter, and yes, there are still plenty of those around, the folks at SEO Brand have put together 10 Amazing Facts About How Others See You Online. Your online reputation is important and should be monitored. How do you check on how others think and feel

How Others See You Online2016-11-09T10:20:46-07:00

Sharing Habits Of The Average Facebook User

2016-11-09T10:20:46-07:00

The folks at Fractl recently surveyed 2,000 Facebook users as to how they share content on the site. While that 2,000 is but a rounding error to the over 1 billion people who log onto Facebook each and every day, the answers from the study give us a very good look at what

Sharing Habits Of The Average Facebook User2016-11-09T10:20:46-07:00

What Motivates Facebook Sharing?

2016-11-09T10:20:46-07:00

There are over 4.75 billion pieces of content shared on Facebook........EVERY DAY! That's a lot of likes, laughs, thoughts and tears. Why do people share what they share? The folks at Fractl sought to answer that question by conducting a study of more that 2000 Facebook users. What they found was very interesting.

What Motivates Facebook Sharing?2016-11-09T10:20:46-07:00
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