So many businesses are in a rush to digitize everything. It should be actually called depersonalizing everything. We are certainly fans of technology, but at the end of the day, most of us want a human interaction, especially when we are usure of our purchase choices and decisions. The lowely phone provides
Holiday Shopping Season is fast approaching. There is very little that can spoil the holiday spirit around any business faster than getting a reputation for poor customer service. This time of year we seem to all have a lot on our plates, and how we treat our customers can make or break our
You can't please everyone....but you can try. The worst thing any company can do is leave complaints unanswered...even if the complaints are totally unwarranted. People today expect companies to value them more than they value the transaction. If you don't provide the customer service they expect, someone else will. This infographic from
