When I think of bad customer service a particular cable TV company that begins with C comes immediately to mind, but so too do a number of other large corporations who seem to think the efficiency of a computer more than makes up for the savings of an hourly worker. Most customers
Most of us are so involved in trying to get new customers, we often forget about our existing customers and how valuable they are to our businesses today, but in the future as well. The customer service we provide has a direct effect on how our businesses will not only survive 2014,
In this day and age customer service makes or breaks a business. We have choice like no other time in our history as to where we conduct business. We can order shoes nails, nylon, and nectarines from every corner of the globe and have them delivered as soon as tomorrow. So why
Certainly there are those few customers who love to hear their own voices as they complain about anything and everything. Most customers however want to like your business, hell, they want to love your business, and want their friends to do so as well. The problem is we have all been
